I have participated in a campaigns, but I did not receive the product.

First, please check if you have been selected for this campaign. To do this, check if we have sent you an email stating your selection (do not hesitate to check in your spam or junk). Also, the campaign will appear on your profile in the "My Campaigns" section and the "My Ambassador Programs" section.

If this is not the case, you, unfortunately, have not been selected for this campaign this time but good luck on the next campaign.

If you have been selected, please go to the "Logistics" topic of this Helpcenter.